The Warranty Solutions commitment to customer focused process improvements, combined with our staff of dedicated Customer Relationship Managers and seasoned service professionals, provides consistent service excellence. In a quality of service survey, 95 percent of Dealers rated Warranty Solutions as exceeding expectations for efficiency and timeliness and over 93 percent of Dealers rated Warranty Solutions as above expectations compared to industry competitors.
On average, our claims adjustors have more than 15 years of industry experience. The majority of our adjustors have been ASE or Factory certified and we strongly endorse ongoing mechanical and service training programs for our representatives.This depth of experience and commitment to our customers allows us to continually set the standard for speed and accuracy of claim handling. Our online claims process typically takes just a few minutes from start to finish. Callers typically experience a 30-second speed of answer with call resolution in as little as five minutes.
We are committed to timely and convenient claims disbursement. Express payment options include credit card (typically completed within a half-hour of invoice submission) and direct deposit. These options allow you to process claims and receive funds without ever making a phone call. Direct deposit payment typically transfers into the account within two business days. You may also receive payment by check.
Given our focus on quality and fairness, our claims payments are based on full retail for parts and labor costs.
Online claims submission is available 24 hours, seven days per week.
Claims hours of operation: Monday through Friday, 6AM to 6PM MST 800-322-3933.
Experience. Efficiency. Excellence.
Peace of Mind
Consumers who purchase a vehicle want to experience reliability, comfort, and convenience. We provide Vehicle Service Contract programs for new and used vehicles, that emphasize the benefits of the purchase and eliminate the worry of potential repair costs or inconveniences.
3 Star | 3 Star Plus
Flexible coverage tailored to your needs
Affordable programs designed to protect against costly repairs.
4 Star | 4 Star Plus
Protection that saves you money
Extensive stated coverage protecting the major assemblies in the vehicle.
5 Star
Security tailored to your needs
Comprehensive exclusionary coverage option providing ultimate protection for virtually every component and part in the vehicle.
Protection and comfort
Regardless of the product option, we provide a standard set of benefits providing added protection and comfort.
Consumer Needs
Our Benefits
Security
We have nearly 30 years of proven experience in the vehicle service industry. We are vertically integrated, have an AA investment portfolio and Heritage Indemnity Company is Rated A- by A.M. Best Company
Value
On average, our Contracts cost less than one moderate failure and the cost of the product can be rolled into the monthly vehicle payment.
Selection
We provide a full range of Vehicle Service Contracts, from comprehensive exclusionary to stated component coverage options to meet every need.
Endurance
If the covered vehicle is sold, the remaining contract coverage may be transferred to the new owner providing a higher resale value.
Safety
We want consumers to feel safe while on the road. Our roadside assistance benefit provides you with 24/7 emergency roadside services, including lockouts, tire changes, jump starts, fluid delivery and towing.
Reliability
We understand the reliance people have on vehicles. We provide reimbursement for car rental while the covered vehicle is being repaired.
Comfort
We believe consumers should feel comfortable that they'll be taken care of, even when away from home. If the covered vehicle has a mechanical breakdown while far from home, we provide reimbursement for required lodging and meals.
Flexibility
If it's not possible to bring the covered vehicle to the selling Dealership for repairs, we offer the choice of using the licensed repair facility that is most convenient.
Simplicity
With efficient customer focused processes and claims representatives averaging 15 years of industry experience, we provide quick and easy claims solutions online or over the phone.
What is a Vehicle Service Contract (VSC) and why are they needed?
A VSC is a legal and binding contract between the customer and the Obligor for repair of specified mechanical breakdowns. A Vehicle Service Contract pays for the cost of covered vehicle mechanical repairs. Unexpected vehicle repairs can be very expensive and disruptive to your life. VSCs can reduce the costs and inconveniences associated with a covered vehicle breakdown and/or repair need.
Why is the company behind my Vehicle Service Contract (VSC) important and what do I need to know?
A VSC is an agreement to pay for covered repairs and services that arise in the future. The agreement is only as good as the company that backs it. You should know, at minimum, how long the company providing your VSC has been in business, what their financial rating and strength is, and whether the contract is fully insured.
Warranty Solutions has nearly 30 years of proven experience in the Vehicle Service Contract Industry with an A.M. Best Rating of A- "Excellent". And, we have a AAA Debt Rating. Our VSCs are fully insured which is just one of the many reasons we can offer the reliability you need.
Can I buy a Vehicle Service Contract for any vehicle?
Warranty Solutions provides a wide range of Vehicle Service Contract options to meet the needs of most new and used vehicle owners. In some cases a warranty provided by the vehicle manufacturer must still be in effect for the vehicle to be eligible for a VSC. There may be cases where a vehicle does not meet requirements for a VSC purchase. Please see your dealer for specific details and purchase availability.
What does a Vehicles Service Contract cost?
Costs will vary depending on the vehicle, type of coverage desired, and location of purchase. Typically, a Warranty Solutions VSC will cost less than paying for one moderate failure.
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